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Account & privacy support

Delete your account
and associated data.

You can request deletion of your Earth2037 game account and its associated personal data here, even if you no longer have the app installed.

START YOUR REQUEST

Contact Earth2037 support

Email us with the subject Earth2037 account and data deletion request.

Request account deletion by email →

This button opens your email app. Review and send the message to submit your request; clicking the button alone does not send it or delete your account.

No email app? Send your request from any email service to
.

Include enough information to find your account

  • Your player ID or character name, and your server / region.
  • Your login method and account email, if applicable. For a guest account, tell us it is a guest account.
  • A clear statement that you want your Earth2037 account and associated personal data deleted.

If possible, write from the email linked to your account. If you cannot access it or do not know your player ID, explain this in your message so support can help verify ownership. Do not send passwords, verification codes or full payment card details.

What happens next

  1. Support uses the information you provide to locate the account and verify that the request comes from its owner. Further verification may be needed.
  2. Our reply will confirm the account, deletion scope, expected completion time and any applicable retention details before processing.
  3. We notify you by email when your request has been processed.

This is a support-assisted request, not an instant deletion tool. You do not need to reinstall or log into the app to start.

Data covered by your request

The request covers your Earth2037 account profile, account-linked login information and personal game data, including character information, game progress and saved preferences.

Specify whether your request covers all your Earth2037 accounts / servers or only the account identified in your message.

Deleting an Earth2037 account does not delete a separate Google, Apple or TikTok account.

Before you request deletion

Completed account deletion is permanent. Access to the deleted account, its characters, progress and associated in-game items cannot be restored. Uninstalling the app or logging out does not delete your account.

Some transaction, security or dispute records may need to be retained where required by applicable law or to address fraud or an active dispute. Such records are retained only for the applicable legal or necessary resolution period. If this applies to your request, support will explain the specific records, reason and retention period in its reply. Records that no longer identify you are not account-linked personal data.

Information you send with your request is used to verify ownership, process deletion and reply to you. See our Privacy Policy for more information.